Of Airports, Kit Kats, and Brainlessness
Every couple of years, I like to take out this old essay, brush off the dust, and shove it back in the spotlight. Maybe this time it’s because I’ve given up eating sugar, so it’s a way to satisfy my...
View ArticleThe Radical Question
The powerful Net Promoter Score system started out by asking a very simple question: What is the likelihood that you would recommend Company X to a friend or colleague? And if you think about what that...
View ArticleAgile 360′s Radical Leap
Agile360 (a division of Entisys Solutions) has woven the principles of Extreme Leadership–Love, Energy, Audacity, and Proof–into their physical space and company culture in a deeply significant way....
View ArticleI Ordered A Sandwich and was Served this Lesson on Customer Service and...
I ordered a hot turkey sandwich on whole wheat bread, and was served a lesson in customer service and leadership, instead. Click here to view the embedded video.
View ArticleMy Personal Facebook Business
“It’s not personal; it’s just business.” –Too Many People I’ve always felt that the lines we draw between business life and personal life are mostly artificial. Granted, some demarcation between the...
View ArticleHow a Culture of Love Translates into the Customer Experience
Imagine landing a new job in a new place – a place that’s more than a thousand miles over water from where you’ve spent your entire life. You’re excited about the adventure. So you pack up everything...
View ArticleOf Airports, Kit Kats, and Brainlessness
Every couple of years, I like to take out this old essay, brush off the dust, and shove it back in the spotlight. Maybe this time it’s because I’ve given up eating sugar, so it’s a way to satisfy my...
View ArticleThe Radical Question
The powerful Net Promoter Score system started out by asking a very simple question: What is the likelihood that you would recommend Company X to a friend or colleague? And if you think about what that...
View ArticleAgile 360’s Radical Leap
Agile360 (a division of Entisys Solutions) has woven the principles of Extreme Leadership–Love, Energy, Audacity, and Proof–into their physical space and company culture in a deeply significant way....
View ArticleI Ordered A Sandwich and was Served this Lesson on Customer Service and...
I ordered a hot turkey sandwich on whole wheat bread, and was served a lesson in customer service and leadership, instead. [youtube]http://youtu.be/PwS20W-hXhI[/youtube]...
View ArticleMy Personal Facebook Business
“It’s not personal; it’s just business.” –Too Many People I’ve always felt that the lines we draw between business life and personal life are mostly artificial. Granted, some demarcation between the...
View ArticleHow a Culture of Love Translates into the Customer Experience
Imagine landing a new job in a new place – a place that’s more than a thousand miles over water from where you’ve spent your entire life. You’re excited about the adventure. So you pack up everything...
View Article
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